911 Users

Do you know how to use 9-1-1?

  1. Dial 9-1-1.
  2. Speak slowly and try to stay calm.
  3. Give the exact location where help is needed.
  4. Tell the dispatcher what is happening. For example, “I want to report a…” and then tell them the emergency. Is there a fire, accident, crime, illness?
  5. Answer all questions.
  6. DO NOT hang up until you are instructed to do so.

Digital telephone technology is extremely quiet. You may hear silence while your call is being processed. For the quickest response, be patient and stay on the line. (However, if after 15 seconds, there is still no response, please hang up and redial).

Related Resources

9-1-1 Brochure

9-1-1 Brochure Somali
9-1-1 Brochure Russian
9-1-1 Brochure Hmong
9-1-1 Brochure Spanish
9-1-1 Brochure Thai


How Does 9-1-1 Work?